Sellers will face mandatory automatic refundsAmazon sellers will face mandatory automatic refunds
Amazon previously announced that starting from May 4, 2021, Amazon will launch the "First Scan Refund" (RFS) function for all sellers who use the prepaid return label program. As long as sellers return products through Amazon's "Prepaid Return Label Program", they will automatically support the first scan refund. air freight from china to usa


After the feature went into effect on May 4, Amazon reiterated the policy:

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This is a new and mandatory feature for self-delivery sellers; FBA sellers have received this requirement before then.

The new feature means that sellers do not need to process refunds urgently within 2 working days as required. If the buyer uses a prepaid return label when submitting or sending the returned product, the carrier will receive a refund after the first scan is completed. For all refunds processed using the "First Scan Refund" function, the seller will still receive a refund notification email from Amazon.

If the seller encounters return fraud, Amazon says:

If you receive a damaged or materially different returned product due to the buyer's fault, you can apply for SAFE-T compensation as long as the refund is made through the "first scan refund" function.

Sellers can contact customers via email
Amazon is currently testing a new feature that requires sellers to introduce new products and sales to customers via email. This policy makes it much easier for sellers to push new products in the future!

The specific content is as follows:

Brand owners can now use the new "Manage Your Buyer Interactions" tool to manage content and send ad campaigns via email to buyers who have purchased items in your brand flagship store. The "Manage Your Buyer Interaction" tool enables your brand to build loyal relationships with buyers, increase retention, and drive engagement.

How the seller uses this feature:

1. To use the "Manage Your Buyer Interaction" tool, the brand must participate in the brand flagship store program and have followers of its brand. Brand flagship stores allow you to showcase your brand and products through a multi-page, immersive shopping experience on Amazon.

2. After owning a brand flagship store, a good way to gain followers is to participate in our post program. To ensure that high-quality content is often created, you can learn how to create posts.

3. Please follow the post policy.

Attention seller! Only sellers who have registered for the brand record and have a brand flagship store (with fans) can use this tool.

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Amazon has new requirements for FBA light and small products
This year, FBA delivery fees and other policies have changed, and Amazon announced that logistics costs will start to increase on June 1. Light and small products also announced the implementation of new requirements on June 1.

The announcement of the "Updates to FBA Small and Light Commodity Requirements" released yesterday is as follows:

1. Changes in bundling requirements

Effective immediately, there is no longer a need to bundle small and light units together, and sellers can send inventory as standard FBA.

Starting June 1, 2021, bundling sales will no longer be allowed. From this date, when the Amazon barcode or the total number of sellable units is on the outside of the package, the ASIN cannot be bundled together. Examples of such packaging include the following:

Luggage

Manufacturer luggage

Seller's luggage

If the product is shipped with a barcode on the outside of the package rather than on individual items, the bundle may be scanned as a whole by mistake, and this shipping defect may delay receipt.

2. Amazon barcode requirements in the UK and Germany

Starting June 1, 2021, each individual unit will require an Amazon barcode (for small and light products) in the UK and Germany. This requirement already exists in France, Italy and Spain. (Sellers can also register for FBA label service)

At present, the labeling service is free for sellers registered in the UK and Germany; for products registered in France, Italy and Spain, the labeling service is 0.09 Euro per unit, and any fee changes will be announced in advance.

The president reminded that the seller will comply with the transportation and packaging requirements and will avoid unplanned preparation services and delayed receipt of inventory.

Seller’s attention: The addresses of these two warehouses have changed
It is understood that the German WRO5 warehouse address and postal code have been changed!

WRO5 warehouse zip code changed from 90451 to 06126

New address of WRO5 warehouse:

Amazon Fulfilment Center

WRO5 via: Finsterwalder Transport und Logistik GmbH

SchieferstraBe 16

Halle (Saale), Saxony-Anhalt 06126

DE (WRO5)

In addition, the FTW1 warehouse address has also changed! It is recommended that the seller pay attention to the shipping address when shipping.

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