The content of the customer service work is organized as follows, and the task must be completed within the specified time from next week:

1. Reports (all reports must be summarized and sent to the corresponding person in charge before 9 a.m. every day, except for store problems) (8:30-9:00) completed within half an hour;

2. Reply to the email, deal with the negative reviews, observe the arrival of new products and add the classification tree node for the new products, and set the new product discount code (10 minutes for a store, 9:00-10:30);

3. Look at the report, monitor the inventory, adjust the price, if you find a product that has skyrocketing sales, observe whether you need to add inventory (10:30-12:00 1 and a half);

4. Make distribution template, delivery plan, print label, make invoice (13:30-14:30 1 hour);

5. Observe new products and record the status of new products (including price, ranking, inventory/sales, etc.) (14:30-16:00 1.5 hours)

6. Processing follow-up, variant listing, warning letter, advertisement setting (16:00-16:45 45 minutes)

7. Put new products on the shelves, complete the new product summary related form and send it to the customer service team leader (16:45-18:00 75 minutes)

8. Replenishment plan every Monday (arrange the time reasonably by yourself, it must be completed on Monday, and the purchase will be made before 12 o'clock on Tuesday morning at the latest)

The above work content can be flexibly arranged and processed at reasonable time, but it must be completed accurately and efficiently within the specified time interval. If there is a problem, promptly communicate with the customer service team leader to solve it.

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