DHL International Express Anti-epidemic Articles (Masks) Export Service Guide



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The Ministry of Commerce, the General Administration of Customs, and the State Drug Administration Announcement No. 5 of 2020 on the Orderly Export of Medical Materials (hereinafter referred to as Announcement No. 5) put forward relevant requirements for the orderly export of medical materials, which was released on April 1. It will be implemented on the day. We have updated and supplemented the requirements for the export of epidemic prevention articles in accordance with the latest relevant policies issued by relevant departments. Please note that the customs clearance requirements of each express shipment are subject to the actual requirements of the local customs.


Issues related to personal delivery of anti-epidemic articles (masks)


Question 1: Can individuals in mainland China send anti-epidemic items such as masks to other countries/regions?


Used as gifts between relatives and friends, such as masks and other anti-epidemic items (such as gloves, protective clothing, goggles, etc.) that are within a reasonable range for personal use and the amount does not exceed 1,000 yuan can be exported normally. Our company does not accept alcoholic items.


Question 2: What import and export customs clearance documents should be provided by the sender/recipient, and what are the specific requirements?


The export-related documents to be prepared by the sender include waybills, invoices, and present the original ID/passport or provide a copy. Please provide the number of masks when filling in the receipt. Masks and anti-epidemic items must be produced by regular manufacturers, and do not purchase and ship "three noes" products.


As the customs of different countries/regions have different import requirements for personal anti-epidemic items such as masks, please scan the QR code at the end of this article to check.


Question 3: How to make the waybill and invoice?


Please refer to the waybill and invoice sample to fill in. The recipient information on the waybill recommends that you provide your mobile phone number as much as possible to facilitate timely contact for smooth customs clearance and delivery. Please provide the specific product name, brand, model, number, etc. of the item in the invoice.


Question 4: How long does it normally take for the recipient to receive the anti-epidemic items such as masks?


Please understand that during the epidemic prevention and control period, due to various factors such as flights and national prevention and control measures, we expect that there may be delays in customs clearance and delivery, but we will try our best to arrange delivery. It is recommended that you use the official website www.fbaxc.com of Xiangcheng International Logistics, WeChat official account and other self-service query tools after the shipment is sent to keep abreast of the transshipment status of the shipment.


Question 5: How to calculate the shipping cost for sending anti-epidemic items such as masks to foreign countries?


Since March 16th, DHL Express has launched a special service of "Love Epidemic Prevention Package" to deliver care with the greatest drop in love prices. Support cross-sea delivery of masks (non-black), gloves, protective clothing, and goggles, covering 6 major countries including the United Kingdom, the United States, Australia, Canada, Germany, and Japan. For details, please pay attention to the relevant information on the WeChat official account.


The one-to-one exclusive logistics consulting group of Xiangcheng International Logistics will formulate exclusive logistics solutions according to customer needs and product characteristics, and recommend and select the most suitable express and logistics solutions for you. It not only saves your time, but also saves your logistics costs. It also allows you to deliver goods easily and arrive safely.


Question 6: In addition to freight, will there be other costs?


When importing to the destination, the recipient must pay taxes and fees (such as tariffs, value-added tax, consumption tax, customs supervision fees, etc.) according to local customs requirements, as well as customs clearance service fees/handling fees and storage fees charged by DHL at the destination.



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Issues related to the company's delivery of anti-epidemic articles (masks)


1. Low-value goods or sample advertisements whose export value does not exceed RMB 5,000 and are not medical devices can be declared as category C express if the quantity is reasonable and does not involve export supervision certificates. For non-medical masks, protective clothing, and infrared thermometers, in order to ensure standardized declaration and fast customs clearance, please provide a non-medical confirmation letter (click here to download the template) and affix the official seal of the sending company (or business seal).


2. If the export value is more than RMB 5000, it will be declared as general cargo (non-express). The sender needs to confirm whether the exported product belongs to the scope of medical supplies in Announcement 5 before sending the shipment. For details, please check the website of the State Drug Administration (www.nmpa.gov.cn/WS04/CL2582/). According to the reasons for export, the specific declaration can be roughly divided into the following two types of situations (*Important Note*: "Three-nos" products cannot be exported):


The first category is used for sales and export


According to the general trade declaration, enter the "medical device registration certificate number" (if it is a medical device) in the remarks column of the customs declaration form. The required customs declaration materials include:


1. Waybill, invoice, packing list, contract, proxy declaration letter (or electronic entrustment)


2. Declaration of exported medical supplies (applicable to five types of medical supplies: new coronavirus detection reagents, medical masks, medical protective clothing, ventilators, and infrared thermometers). Click here to download the template and affix the official seal of the sending company (or business seal)


3. Medical device product registration certificate (applicable to five types of medical supplies: new coronavirus detection reagents, medical masks, medical protective clothing, ventilators, and infrared thermometers). Please refer to the following example.


4. Confirmation letter for export of non-medical materials (for non-medical masks, protective clothing, and non-medical infrared thermometers). Click here to download the template and affix the official seal of the sending company (or business seal)


5. Other supplementary documents required by the customs


The second category is for donations or assistance


According to other import and export free, donated materials, and aid materials for export declaration, enter the "medical device registration certificate number" (if it is a medical device) in the remarks column of the customs declaration form. The required customs declaration materials include:


1. Same as the first category above


2. For inter-enterprise donations and the recipients of materials donated by Chinese embassies and consulates abroad, a description or agreement must be provided


3. Aid materials require foreign aid certificates issued by the National Aid Materials Office or local foreign aid material supply stations



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