We have had a profound discussion on this issue, in the 21st century China where consumption is upgraded. Customer service experience will be a very important thing. For any company, a good customer experience and customer service attitude will be an important key point for a company's long-term survival and development.

Throughout the present, the most representative companies in China are Haidilao and Pangdonglai. They have achieved the ultimate in customer service concepts, giving customers a sense of value. Therefore, as a logistics staff of Xiangcheng International, we must not only ensure the safety and punctual delivery of goods, but also establish a convenient and fast bridge between customers and goods, so that customers can understand the flow of goods in real time. And information. Let him rest assured. A patient service attitude and a smiling service to customers will become the uniform standard of our future career.

We will conduct in-depth discussion and research from all aspects and details. And set it as a standard for all the things we need to pay attention to in the process of serving customers. Become the behavior standard of every person who joins Xiangcheng in the future. Let every young person who grows up in Xiangcheng even enter society in the future. Leaving Xiangcheng. But he still has the label of Xiangcheng people attached to him. A label worthy of pride, a label worthy of being respected by society.

At the meeting, we also invited professional network talents. Aimed at using the Internet + to serve customers. In this regard, we provide technical guidance and planning, hoping to better serve customers in all directions through more network tools and platforms. Including waybill inquiry, cargo tracking, return visits, common logistics problems, information sharing, learning foreign trade knowledge, etc., through the establishment of a self-media matrix. It allows customers to learn more industry-related information and knowledge not only from us. Also feel free to hand over the goods to us. Because we want our customers to succeed more than our customers.

The customer-oriented quality declaration is a solemn commitment to customers. It requires all our work to anticipate customer needs, exceed customer needs, make customers touched, make all the company's systems dedicated to customer needs and hopes, and direct the company to customers , And serve customers in an organized and methodical manner, emphasizing professional service behaviors, responsibilities and business strategies. For this reason, we should do it in our work

"Five ratios, four hearts, three tones, two stations, one supervision":

Five ratios: better service attitude, better service quality, better service measures, better work efficiency, better environment

Four hearts: enthusiastic when receiving, sincere when assisting, patient when answering, and careful when handling affairs

Three tones: a welcome sound when coming, a reply sound when asking, and a sending sound when leaving

Second station: stand to meet each other when you come, stand to see you when you go

one Supervision: Work with a license and consciously accept customer supervision

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