1. Check the notification of negative buyer experience. 2. Check buyer feedback. 3. The seller can click the "Take Action" button and select one of the options to resume the sale of the goods. 4. Go to the inventory management page, you need to complete the re-listing operation on the page to resume the sale of the goods.
Don’t worry if your product is removed from the shelves because of this. The buyer’s dissatisfaction rate of the product and the suspension of the product will not have any impact on your seller account. In most cases, sellers can use the "Voice of Buyers" ( VOC) independently operated, 4 steps to restore merchandise sales.
FBA freight forwarder china
Step 1
[View notification of negative buyer experience] When a product is removed due to a high buyer dissatisfaction rate, you will receive a removal notification in your email and account status page.
Path: Seller Central>>Performance>>Account Status
FBA freight forwarder china
Step 2
[View buyer's feedback] Sellers can be directed to the buyer's feedback details page through email notification, account status page or buyer's voice overview page. On the details page, you can see recent feedback from buyers and the most frequently reported buyer issues.
Step 3
[Take Action] The seller can click the "Take Action" button and select one of the options to resume the sale of the product.
Step 4
No matter which option you choose, the last step will be directed to the inventory management page. You need to complete the relisting operation on the page to resume the sale of the product.
FBA freight forwarder china
