It is reported that FedEx (FedEx) said on Tuesday that it has restored the money-back guarantee for most air express. The previous day, its competitor, UPS, took a similar move.
The Memphis, Tennessee-based FedEx will resume all domestic air freight guarantees on the next working day and will resume delivery guarantees for priority services for parcels and international freight, as long as these goods come from the United States or are shipped to the American market.
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Like UPS, FedEx suspended its money-back guarantee in March 2020, citing unprecedented impact on market conditions due to the COVID-19 pandemic.
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Starting from April 5th, UPS will partially restore the money-back guarantee for delayed or missed shipments.
Currently, the Atlanta-based company will resume its "guaranteed service refund" program for three next-day air freight products: air freight at 8 am, air freight at 10:30 am, and air freight at around 3 pm. At least for now, this policy change will not extend to UPS's ground parcel delivery service.
UPS suspended the money-back guarantee in March 2020 due to the impact of market conditions in the COVID-19 pandemic. It is not clear whether FedEx will take similar action. Historically, the two companies have kept pace with most service changes.
Both UPS and FedEx have excellent delivery records, and the probability of delivering the target is about 98% to 99%. Nevertheless, considering the huge business volume of the two airlines-UPS delivers about 17 million packages per day, if the shipper who fails to ship on time makes a claim, even 1% to 2% will become a big deal. Money.
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